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Grover, a fast-growing subscription service for tech rentals, faced an enviable but overwhelming problem: too many customers, too fast. Their support team was drowning in conversations, and traditional tools couldn’t keep pace.
They deployed Intercom’s AI and automation suite to streamline support operations—without sacrificing quality. Routine questions were routed to fast self-service, while complex or sensitive cases flowed seamlessly to human agents.
This approach is what we call the gold standard of modern support—systems that scale and still feel personal.
High-growth companies can’t afford to choose between speed and quality. Grover proves you can have both—if you design automation around the human experience. That’s exactly how we help clients scale: fast where it counts, personal where it matters.
🔗 Explore the full case on intercom.com
We design Intercom systems that handle volume, protect quality, and keep customers close.
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