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From reactive support to structured, AI-powered ops
Whether you’re scaling Intercom or layering it onto Zendesk, we design support systems that reduce ticket load, speed up replies, and stay easy to maintain.
Trained and deployed Intercom’s AI agent to handle 50–70% of incoming queries for a fast-growing D2C brand, reducing first-response time by 80%.
Redesigned a Help Center taxonomy and content strategy to reduce inbound volume by 35% and improve customer self-service rates.
Set up contextual onboarding flows and retention triggers for a SaaS platform — boosting activation and upsell conversions.
Stuck on Zendesk or another legacy system? No problem. Intercom’s AI Agent, Fin, can work as a plug-and-play layer - delivering fast, automated answers across your existing support channels without a full migration.
Two paths. Same outcome:
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