TIG Freight - Centralizing 10,000+ shipments a year into one operational nerve center.

The Challenge

Belgium-based freight forwarder TIG Freight manages thousands of shipments annually. Coordinating sales, dispatch, and delivery relied heavily on email and Excel—leading to manual errors, siloed updates, and unnecessary calls.

The Solution

They built an operational nerve center on monday.com, connecting every stage of a shipment’s lifecycle and uniting sales and operations teams on one platform.

What We Learned

• Shipment boards per operation: Each freight job is tracked from quote to delivery on dedicated lifecycle boards.
• Integrated sales pipeline: Quotes and shipment statuses sync automatically, enabling smooth handoffs between sales and operations.
• Live updates & visibility: Clients and internal teams see shipment status in real time—drastically cutting inbound calls and emails.
• Error reduction & scalability: Moving off email and Excel improved accuracy and enabled growth without extra headcount.

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